1. Absolute Confidentiality
1.1 www.medinepal.com (also referred to as " Medi Nepal " or "Website" or "We") is absolutely committed to protecting your privacy and ensuring the security of any personal information received from you ("Customer"). At Medi Nepal, customer’s confidentiality is a top priority.
2. Your Consent
2.1.1 As part of our services to you, we will send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Customers via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/request on medinepal.com.
2.1.2 If you sign up to receive our e-newsletters, we will send periodic emails about new products, special offers or other information. If you do not wish to receive promotional and marketing information from us, you can, at any time, choose to opt out of receiving Medi Nepal promotional e-newsletters. To unsubscribe from our e-newsletters, you can follow the directions included at the e-newsletter.
2.1.3 You must ensure to provide us with the correct or up-to-date personal information. This will allow us to contact you for further correspondences with respect to your order at medinepal.com. We are not responsible for any inaccurate information you provide to us, which may affect your shopping experience with us.
2.1.4 If, at any time, you want to access, update, modify or eliminate any of your account information at medinepal.com, you may do so by clicking on the profile dropdown, and then review/change your personal information as you want it to be.
2.1.5 medinepal.com may, in future, request other optional information from you in order to customize the Website to deliver personalized service to you.
3. What Information We Collect About You
3.1 We do not automatically collect your personally identifiable information. However, you might provide us with your personal and demographic information – including your name, gender, age, address, phone number, email address and your medical prescription(s) – in the following ways:
- If you are a new customer, when you register/create an account, place your order, or upload your medical prescription at medinepal.com.
- If you are an existing customer, when you update your existing profile on medinepal.com.
- If you sign up for newsletters at medinepal.com.
- If you ask our pharmacist service, Contact Us or submit your testimonials at medinepal.com.
4. How We Use the Information Collected from You
4.1 We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfil our services to you. Any personal information submitted by you to the website or collected by us will be used ONLY for the purposes mentioned below:
4.1.1 To carry out our obligations arising from your requests for our products and services;
4.1.2 To improve our website's functionality, and to customize your future shopping experience with us;
4.1.3 To make sure that our website content is presented in the manner that is most effective for you;
4.1.4 To communicate with you about any changes to our services;
4.1.5 To verify your identity and perform checks to prevent fraud.
5. With Whom We Share Your Information
5.1 We do not at any cost sell, rent or exchange your any personally identifiable information that you provide to us through this website with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the medinepal.com services, you consent to our collection and transfer of your information to our payment service partner websites.
6. Who Has Access to Your Information
Your personally identifiable information can be accessed only on a need-to-know basis by certain medinepal.com employees who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.
This allows us to customize our website according to your interests, which will enable us to deliver a more personalized service to our customers. You may choose to accept or decline cookies. Please be aware that by declining cookies you may be unable to use our website to its fullest capability.
8. Security Policy
We guarantee that all your personal information with us is secure. Medinepal.com takes careful precaution to protect our customers' personal information from unauthorized access, improper use or disclosure or unauthorized modification. To prevent unauthorized access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online.
Your personal information is encrypted and is protected with Secure Sockets Layer (SSL) software, which encrypts all information you input. We store your personally identifiable information on the computer servers placed in a secure environment. Even though we have taken significant steps to protect your personally identifiable information, no company, including our website, can fully eliminate security risks associated with Personal Information.
9. Maintain Confidentiality of Your Prescription
We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as protected information.
However, it is your responsibility to check the Policy regularly to ensure that you agree with it and your continued use of the Website will be deemed to be your acceptance of any changes that we make.